Outstanding Sales Service With Higley Homes
From the moment that you contact Higley Homes, you can be assured of a personal and professional service. From our first visit to your home we will work together with you, using comprehensive market information to establish the correct marketing strategy, ensuring your property has that vital good first impression.
At Higley Homes we are passionate about building partnerships with our clients-it's vital that you are comfortable with the marketing price and the way in which we will approach the presentation of your property. We aim to utilise up-to-the-minute marketing tools but we pledge that you will always receive old-fashioned customer service. We know how important it is that your property is seen in the right places by the right people as quickly as possible-we use a variety of channels to reach the correct audience at the speed you expect. But when it comes to our dealings with our vendors, we stand by traditional values-returning phone calls promptly in person and giving you the time you need to discuss matters as the sale of your property progresses. We always provide post-viewing feedback and we will contact you even if we are unable to speak to the potential buyer, just to let you know we haven't forgotten about you.
In addition to regular viewing feedback we will also provide you with a weekly marketing report, independently generated by the UK's most popular property website.
Offer to Completion
At Higley Homes, our traditional approach to customer service remains firmly to the fore throughout the whole sales process, right up to the point that you hand over the keys.
It is a feature of many large estate agency chains to employ administrative staff to handle sales that have been agreed.
Typically these staff have no prior relationship with vendors and once they are dealing with a case, the original valuer will step out of the picture. We know from feedback and personal experience that many vendors find this to be frustrating and if the sale hits any issues, administrators often do not have the detailed knowledge or skills required to keep the sale on track. An offer at the right price is of no value whatsoever unless the sale completes.
At Higley Homes we pride ourselves on the fact that your house sale will never be handed off to an administrator. Instead, you will receive regular sales updates from someone you have met. Our Managing Director has spent many years honing an efficient and highly effective way to communicate with conveyancing solicitors, ensuring that the process runs as seamlessly as possible